Return & Refund
You can return your filter within 30 days of the shipping date.
Returning an item...
1. Contact us directly at firstname.lastname@example.org
2. Our service team will reach out to you within 48 hours.
3. Once the item is received in our warehouse and inspected, your refund will be processed within 7 business days.
• Returned items must be unused, and in the same condition as received.
• Items should be returned with the original packaging.
• Sometimes, problems occur during shipping. If a product is damaged or missing, reach out to us immediately so we can help.
• We will only be able to reship your order if it has been less than 30 days.
Canceled Orders Policy / Change of Mind
• Most orders will ship out the same day or within one business day. If you want to cancel a confirmed order, you should reach out to us immediately.
• If your order has already shipped, we are unable to cancel your order.
• There is a 10% restocking fee on returns due to change of mind.
Refused Shipments / Undeliverable Address
Please reach out to our support team if:
• The delivery is refused, and the shipment is returned to our warehouse
• The destination is an undeliverable address and your package is returned to us
• Alternatively, we will send an email to you once we update your shipping address and/or shipping method.