Shipping Rate

Good news! We provide free shipping on all orders currently.

Note: Your products might be sent out separately if you ordered several items together and the products currently in stock may be stored in different warehouses.

Note: If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Time

Processing time: usually takes 1-2 business days preparation for delivery (quality checks, packing, paperwork, etc.)and is NOT included in the overall "shipping time".

Shipping time: 3-7 business days

The total time is the sum of the processing time and the shipping time. If you have not received the package, please notify us within 30 days (according to the logistics website) after the package is delivered. Over time, we may charge additional fees.

Shipping Area

Continental United States, Alaska, and Hawaii Only - Excludes US Territories & Protectorates

Warehouse Locations

We have warehouses in CA, MD, and TX. We will choose the closest warehouse to you to make the shipment. But, some products may be out of stock in the closest warehouse, we will arrange your products from other warehouses.

Carriers

There are four different carriers to make sure your products arrive on time.

*Carrier cannot be chosen at the moment

Carriers include FedEx, UPS, DHL and USPS

*If you have any problems, please feel free to contact us at contact@watens.com

*Please kindly note that we will not issue any refund with your order if you refuse to receive the package we sent to you without contacting us first.