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Warranty Policy

The standard warranty on the Watens® Water Filter leads the industry in water treatment systems for home use in providing you with a full 1-year warranty.

If for any reason the product proves to be defective within one year from the date of purchase. Please contact our customer service contact@watens.com for replacement instruction.

Making a Warranty Claim

To make a warranty claim you must

• provide us with a copy of your tax invoice or similar proof that the product or products was or were purchased from us via this website; and

• describe accurately the problem you have encountered and provide evidence (e.g. a photograph) to support your claim; and

• state whether you are requesting a replacement, repair, refund or credit.

• For more info, please refers to FAQ